Terms & Conditions

Cancellation Policy
 

If you need to change the party package or date we allow one complimentary change upto 14 days before the day of your party. If you are moving the party within the 14 days then your deposit will transfer to your new reserved date and time. If you cancel or reschedule your party after the 14 day policy you will be charged 50% of the party price. You must reschedule within 3 months of your original booking.  However if you cancel your party within 7 days of the party you will be charged the full party package price. Sorry but no exceptions, we will need to be phoned to cancel, not by email or text and all future parties would require the full balance to be paid when you book. 

Booking our Services
 

Please note that a party is not booked and confirmed until either a deposit has been paid and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking.
Please note for bank transfer payments, we require an email  text from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking.
 

Please note we do NOT accept cheques.
 

Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.
 

Our Team of children’s entertainers
 

Please note that we cannot offer to guarantee providing any one specific entertainer.

This includes but is not limited to being unable to provide an entertainer/s based on their gender, age, ethnicity, or religion.
 

We reserve the right to refuse a booking or to cancel an existing booking for any reason.

This includes but is not limited to if a customer is abusive or threatening in some way, or we feel a booking might put an entertainer in a dangerous, inappropriate or uncomfortable position.
 

Payment

Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainers.
The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately before the party entertainment is completed.
If the entertainer is unable to wait for payment due to other commitments, then a fee of £30 is applicable on top of 
 

Liability

Please note Mascot Moments does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
 

Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the party. This is particularly important for slime parties.
 

By booking a party with Mascot Moments you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Mascot Moments from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Mascot Moments.
 

In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
 

If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Mascot Moments.